Frequently Asked Questions

- Why monitoring other users on Instagram?
Monitoring other user actions can give brands and bloggers the insights of their audience’s needs, preferences and habits, their competitors’ Instagram growth strategy, the understanding of influencers. For Individual users - it’s a great way to know one's interests better, what their family and friends do and whom their favourite celebrities like on Instagram.
 
- Why Instalyser?
It’s a free, unique and only platform that monitors Instagram users’ activity as likes, comments and followings.
 
- How do we collect Instagram user actions?
We use publicly available data as well as big data to track user behaviour and check the actions performed.
 
- What kind of monitoring report will I get?
You’ll get handy weekly and monthly reports and all user actions in csv for possible in-depth analytics. you can see examples on home page.
 
- Is our Instagram user monitoring report accurate?
All Instagram likes, comments and follows appearing in the report are 100 % accurate. We can collect data from public accounts only, it means you will not be able to spy on private Instagram accounts as well as to check likes delivered to private accounts. Even if we can track the most of Instagram likes and follows we do not guarantee we track them all, you will see some 50 %-90% actions performed by public Instagram account in your report.
 
- I want to spy on multiple Instagram accounts - can I add them all under a single Instalyser profile?
Yes, we have an easy-to-use dashboard where you can add such number of Instagram accounts that suits your subscription plan. You only pay once and then the subscription payment will be automatically proceeded from your card or Paypal account each month. If you want to cancel the subscription you can do it in your account settings or in Paypal account settings.
 
- Do you need my Instagram username and/or password?
No, we don’t. Everything is done on our side, we only need Instagram usernames you want to track.
 
- Can I monitor the user if I don’t follow him on Instagram?
Of course, you can. You can monitor any Instagram account unless it’s private.
 
- Can an user know that I’m monitoring him/her?
Absolutely no, there is no connection between you and Instagram users we are tracking. More than that, you can delete username from your dashboard after monitoring and leave absolutely no trace.
 
- Do I need to stay online to monitor account?
No, at the moment you start monitoring everything happens in the cloud - so you can turn off the computer and forget about it.
 
- What happens if I log out?
Platform keeps monitoring Instagram user’s activity - all operations happen on our servers, so you don’t have to be logged in to track user actions.
 
- Do you have a trial?
You can use our services for 1 account as free.
 
- Can I/should I start or stop monitoring?
Monitoring automatically starts after you buy a subscription plan and add accounts in your dashboard. There is no need to start or stop monitoring. If you want to stop monitoring you can archive the account or delete it from your dashboard. Remaining time of the subscription month is NOT a subject of refund.
 
- Is it possible to pay with a credit/debit card?
Yes, we use safe and secure payment processing service CloudPayments, Visa and Mastercard are welcome.
 
- Is it possible to pay with PayPal?
Yes, you can choose PayPal upon checkout.
 
- Can I stop the user’s activity monitoring process?
Yes, you can. Click ‘archive’ button and the user’s account won’t be tracked anymore and will be saved in your archive. Or click ‘delete’ button to delete the account and all reports.
 
- Still have questions?
Please e-mail us: sundigital.llc at gmail dot com